Verified Reviews of Hyatt Regency Rochester
Below are the verified reviews from guests that we have booked recently:
"Restaurant was very cold, room was cold as well."
Overall Score2.0/ 5
Disappointed how the quality of this hotel has gone down quite a bit. Bad experience for a honeymoon night.
Calotta M. (Individual traveler, booked 1 room), from
10-Mar-2025 Verified Review, stayed from Fri Feb 14 to Sat Feb 15 2025 at a $198.99 average nightly rate.
"Classy. Staff very friendly and accommodating."
Overall Score5.0/ 5
Staff very friendly and accommodating. Room clean and comfortable.
Daniel R. (Individual traveler, booked 1 room), from
01-Mar-2025 Verified Review, stayed from Fri Feb 28 to Sat Mar 01 2025 at a $204.99 average nightly rate.
"Restaurant was very cold, room was cold as well."
Overall Score2.0/ 5
Disappointed how the quality of this hotel has gone down quite a bit. Bad experience for a honeymoon night.
Calotta M. (Individual traveler, booked 1 room), from
25-Feb-2025 Verified Review, stayed from Fri Feb 14 to Sat Feb 15 2025 at a $198.99 average nightly rate.
"Not a good experience."
Overall Score1.0/ 5
Went for my daughter’s dance conference that was at that hotel, the outside was riddled with homeless and drug addicts smoking crack right on the streets, also using going to the bathroom on the surrounding buildings. The showers were freezing cold, with terrible water pressure. I rented a room the same as other parents got charged $100 more plus, $150 security deposit as I checked in even thought my card was on file. Took two hours to receive food at the hotel restaurant. And the elevators took about 15 minutes to get the 11th floor. I would suggest staying away from this hotel and book next store.
Michael G. (Individual traveler, booked 1 room), from
11-Feb-2025 Verified Review, stayed from Sat Feb 08 to Sun Feb 09 2025 at a $172.00 average nightly rate.
"Best in Rochester."
Overall Score4.0/ 5
Best hotel in Rochester.
Thomas A. (Individual traveler, booked 1 room), from
27-Jan-2025 Verified Review, stayed from Thu Jan 23 to Sat Jan 25 2025 at a $142.76 average nightly rate.
"Good night's sleep!"
Overall Score5.0/ 5
The room was very clean. Bed was comfortable and room temperature was perfect. Staff at the desk was helpful.
Mary H. (Individual traveler, booked 1 room), from
26-Jan-2025 Verified Review, stayed from Sat Jan 25 to Sun Jan 26 2025 at a $137.00 average nightly rate.
"Great place to lay your head."
Overall Score4.0/ 5
The room was clean and comfortable. The staff was extremely friendly. Decent and clean.
Deronna J. (Individual traveler, booked 1 room), from
22-Jan-2025 Verified Review, stayed from Sun Jan 19 to Mon Jan 20 2025 at a $159.00 average nightly rate.
"Nice Rooms"
Overall Score4.0/ 5
We enjoyed the nice room!
Sheila G. (Individual traveler, booked 1 room), from
28-Jul-2024 Verified Review, stayed from Fri Jul 26 to Sun Jul 28 2024 at a $266.99 average nightly rate.
"The hotel was very comfortable, clean and service was good."
Overall Score5.0/ 5
The hotel was very comfortable, clean and the service was good. I would recommend hotel to family and friends.
Claude D. (Individual traveler, booked 1 room), from
16-May-2024 Verified Review, stayed from Sat May 11 to Tue May 14 2024 at a $218.99 average nightly rate.
"Great place to stay near restaurants and attractions."
Overall Score4.0/ 5
It is great place to stay. Close to many restaurants and attractions.
Venkata L. (Group coordinator, booked 2 rooms), from
19-Mar-2024 Verified Review, stayed from Sat Mar 16 to Sun Mar 17 2024 at a C$221.99 average nightly rate.
Customer Reviews of Hyatt Regency Rochester
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Situated along the Genesee River, newly renovated Hyatt Regency Rochester is the tallest, most upscale hotel in the Finger Lakes Area and Upstate New York. Conveniently Connected with the Rochester Riverside Convention Center, you can enjoy breathtaking views, savory restaurants, and exciting entertainment & shopping. This is your ideal destination to take in Rochester and its nearby attractions such as state-of-the-art golf, regional wineries, and ski slopes.Come choose your perfect spot and meet the team eager to serve you.• Brand New Renovated Rooms Just Opened: 341 ultra-modern guestrooms and suites featuring sleek wood flooring, crisp Hyatt Grand Beds®, and premium travel amenities• Re-Designed Ballrooms that Cater to You: Seamless programs that gives you peace of mind and the best food in Upstate New York• Connected to Rochester Convention Center: Providing you a direct connection to the Convention Center via a sky bridge• Delicious Culinary Options: Enjoy savory cuisine for breakfast and lunch at ASTOR on MAIN or dinner and cocktails at The Street Craft Kitchen and Bar, spend an evening on the rooftop at Center City Terrace and Lounge.• Onsite Hotel Activities: Experience a 24-hour StayFit™ Gym with the latest equipment and heated indoor swimming pool with sundeck
Amenities / Features
Airport & Shuttle Information
Greater Rochester International Airport is 10-15 minutes from the hotel. Courtesy Van available for pick up and drop off from 6am-11pm daily.
Local Shuttle Info: Complimentary Shuttle within a 3 mile radius
Breakfast Information
Breakfast Hours: 6:30AM- 11:00AMAdults: $15.95Kids 6 and up:$9.95Kids under 6: Free
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.
We are happy to welcome your dog to Hyatt Regency Rochester with designated dog-friendly rooms! Our canine guests will be delighted with amenities tailored just for them. Weight Limits: Only dogs weighing 50 lbs or under will be permitted. Two dogs may stay in a guestroom, provided that the combined weight of both dogs does not exceed 75 lbs. FeesThere is a $60.00 fee per pet, regardless of length of stay with $10.00 of that fee being donated to a local animal shelter to help pets in need. Parking Info
Hyatt Regency Rochester is pleased to offer guests the convenience of covered self and valet parking, with in and out privileges.Valet parking is available via the motor court entrances on East Main Street.Valet Charge: $17.00 per car, per night with in and out privileges.Hyatt Regency Rochester is connected to the South Avenue parking garage. Hyatt guests use the South Avenue parking garage, which is managed and operated by Riverside Parking.Self-Parking:Overnight guests receive a discounted rate of $12.00 per night with in and out privileges.Self-Parking for Visitors:For credit cards, take a ticket upon entrance and pay at the exit. For cash, please utilize the payment kiosk located on level two, to the left of the elevators next to the hotel entrance, or exit via the left hand South Avenue exit.
Internet / WiFI
Complimentary Wi-Fi in Guestrooms & All Public Spaces
Cleaning Policies
Hospital grade chemicals for cleaning.Daily Health Checks on Associates, all wear masks and proper PPE based on positionGuest must wear mask in the public spacesFrequent cleaning of high touch pointsHand Sanitizer Stations and 6 ft distancing notices throughout propertyAcrylic barriers at Front Desk, Food Service outletsCollateral removed from Lobby and Guest Room, use of QR codes when appropriateHousekeeping Bags Towels, Amenities and RemotesHousekeeping service upon request
About Hyatt Hotels and Resorts
- Join the Hyatt Gold Passport and get free nights, services, and benefits at any Hyatt worldwide
- Hyatt offers spa and golf vacations, kid friendly and family getaways, a couple's retreat, and even vacation ownership
- With more than 500 properties, Hyatt prides itself on delivering the best in comfort and relaxation
- Guestrooms and suites offer flexibles spaces for guests to rest, feel comfortable and unwind
- Meeting and event space is handled with care and the professionalism deserved
The Hyatt Hotels and Resorts highlights above are subject to change without notice.
